Refund & Dispute Policy

1. Nature of Services

Liang Shao LLC provides business-to-business (B2B) sourcing, coordination, and documentation support services. We do not sell consumer goods directly and do not operate as a manufacturer or retailer.

Our services are primarily service-based, involving supplier search, coordination, communication, and project execution support.

2. Service Fees & Refunds

Service fees (including sourcing, coordination, and consulting fees) are non-refundable once the service has commenced, including but not limited to:

• •Supplier search or outreach
• •RFQ collection and evaluation
• •Sampling coordination
• •Production follow-up or documentation work

This is because service value is delivered progressively and cannot be reversed once work has begun.

3. Product Orders & Manufacturing Costs

Liang Shao LLC does not manufacture products directly. Any product-related payments, deposits, or balances are governed by the Purchase Order (PO), OEM/ODM agreement, or written contract agreed upon for each project.

Refunds related to manufactured goods, if any, are subject to the terms negotiated with the supplier and outlined in the relevant contract documents.

4. Quality Disputes

• •Quality-related claims must be submitted within [7–14] days of cargo arrival, unless otherwise stated in the project agreement.
• •Claims must be supported by written descriptions, photos, videos, or third-party inspection reports, where applicable.
• •We may assist in coordinating communication with suppliers but do not guarantee outcomes for supplier-side disputes.

5. Chargebacks & Payment Disputes

Clients are encouraged to contact us at info@liang-shao.com before initiating any chargeback or bank dispute.

Unauthorized chargebacks without prior communication may result in suspension of ongoing services and termination of future cooperation.

6. Contact Information